NT Summer Sale - Agent FAQs

How to get involved in NT Summer Sale

1. I’m not an agent with Holidays of Australia / NT Now or Helloworld / Viva Holidays. How do I get involved?

To get involved, you can book products through the following wholesalers:

Holidays of Australia/NT Now: 
Contact [email protected] 

Helloworld / Viva Holidays: 
Contact [email protected]  

2. I work for an ITO or wholesaler, can we also be part of this campaign?

For this particular campaign, our strategic partners are Helloworld and Holidays of Australia, whom we have worked with over many months to contract and work through the complexities a national campaign involves.

We have selected these partners, firstly to confine the resource required on our end in terms of reconciling the thousands of consumer redemptions the incentive will generate, and secondly as these partners have the capability to work across all trade and independent agents through separate commercial arrangements. 

You are more than welcome to get involved and reap the benefits of this campaign through collaboration with our partners.  In order to do this, we encourage you to reach out to either partner below, with a view to establishing a commercial relationship during this campaign.

Holidays of Australia:

Helloworld Travel / Viva Holidays:

Alternatively, if you want to discuss becoming a campaign partner for NT Summer Sale, your company will need to meet the following requirements:

  • a marketing commitment / $1 for $1
  • commitment to a reporting process and format 
  • sign a Cooperative Marketing Agreement (CMA) with agreed KPI’s
  • commitment to a minimum 1,000 bookings for campaign booking period
  • commitment to a minimum of 100 contracted NT products. 

If you feel you can meet these requirements, please contact the Tourism NT Trade Team [email protected]  

3. I’m not familiar with NT product. How can I learn more about the region?

Tourism NT will be running webinars on the following dates:

Wednesday 6 October at 1pm (AEDT)             Click here to book

Alternatively you can contact the Tourism NT Trade Team on [email protected]

4. How do I apply the $200 rebate to a booking?


Your Head Office / Wholesaler will provide you with details on how to apply the discount to your booking.

Booking criteria and eligibility

5. What qualifies as an eligible booking?

5.1    The booking must be made through one of our campaign partners: 
         Holidays of Australia / NT Now or Helloworld / Viva Holidays. 

5.2    Travel must be booked within the campaign period from 1 October 2021 to 31 March 2022 or may be earlier if funds allocated for the discount are exhausted.

5.3    Travel departure must occur on or before 31 March 2022.

5.4    Every traveller who is 18 years of age or older under the booking must provide a digital  certificate or any other documentation issued by the Australian Government stating to the effect that the individual to whom the document is issued has received all required COVID-19 vaccinations. 

5.5    The booking must be valued at a minimum of $1,000 (inclusive of GST) which may include any bookable flight, accommodation, tour, attraction or hire vehicle inbound to, or from within the NT.

5.6    The booking must have a minimum of 80% of its monetary values attributable to products or services that are obtained in the NT. For example: hotels located in the NT, travel tours that start and end in the NT, car rentals with pick up and drop off in the NT and flights to and from the NT.

5.7    Intra-Territory travel by NT residents that satisfies criteria 5.1 - 5.6 above are eligible with the exception that any interstate travel components for NT residents will be excluded for the purposes of 5.5 above. 
 

6. Do all passengers need to be fully vaccinated to get the discount?

Every passenger who is 18 years of age or older under each booking must be fully vaccinated and provide the relevant certification in order to satisfy 5.4 above.

7. What NT product can I sell during this campaign?

Your Head Office / Wholesaler will promote deals of NT product during the campaign which will be communicated to you.  All NT product, whether contracted or not, will be eligible if included in a booking.

8. Are flights to and from the NT included?

Yes, flights to and from the NT, tours, accommodation, attractions and vehicle hire inbound to, from or within the NT can all be counted towards 5.5 and 5.6 above.

9. What if my client is doing a multi-stop booking?

The multi stop booking must have a minimum of 80% of its monetary value attributable to products or services that are obtained in the NT. For example: hotels located in the NT, travel tours that start and end in the NT, car rentals with pick up and drop off in the NT and flights to and from the NT.

10. Is a booking on The Ghan eligible?

Every booking on The Ghan including pre and post Ghan products will count towards criteria 5.5 and 5.6 above – such as flights from Melbourne to Adelaide, accommodation in Adelaide and flights from Darwin to Melbourne. 

11. What if I am unsure at the point of purchase if the customer’s booking is eligible?

As long as all of the criteria 5.1 - 5.6 stated above are satisfied, the booking will be eligible for the discount. If you are unsure, please contact the Tourism NT Trade Team on [email protected]

13. What if I apply a discount to a sale that’s ineligible?

Partners will be providing Tourism NT with an End of Month sales report which will be reconciled to ensure all sales are eligible.  Partners will not be reimbursed for consumer discounts on ineligible sales and the agents who made the ineligible sales will not be eligible to go into the prize package draw.. 

14. Can NT residents book travel during the campaign?

Intra-Territory travel by NT residents that satisfies the criteria 5.1 - 5.6 above are eligible with the exception that any interstate travel components for NT residents will be excluded for the purposes of 5.5 above. 

15. Can travel Insurance be included in the total booking value?

No, travel insurance cannot be included in the total booking value.

16. Is there an agent portal this year?

No, there is no agent portal this year. All eligible bookings will be reported to Tourism NT through campaign partners End of Month sales reports.  

Agent prizes packages

17. How do I go into the draw to win one of the fifteen prize packages?

Simply make a booking that satisfies the criteria 5.1 – 5.7 above to go into the draw.  

18. How many entries can I have in the prize draw to win the NT prize packages?

Every eligible booking you make gives you one entry into the prize draws.  The more bookings you make, the more chances you have to win! 

19. When are the prize packages drawn?

30 November 2021 for October 2021 Prize – one package
10 January 2022 for November 2021 Prize – one package
31 January 2022 for December 2021 Prize – one package
28 February 2022 for January 2022 Prize – one package
31 March 2022 for February 2022 Prize – one package
30 April 2022 for October 2021 to March 2022 Prize – ten packages

20. What is included in the $5,000 prize packages?

Each prize package is valued at up to $5,000 (AUD) including GST, including a voucher valued at up to $1,000 (AUD) for return flights to the Northern Territory plus another voucher valued at up to $4,000 (AUD) for Northern Territory tourism products.

Packages must be booked through the NT’s visitor information centres - Tourism Top End and Tourism Central Australia.   

Vouchers for flights will be issued by Qantas, Jetstar or Virgin, depending on the destination in the Northern Territory (booking fees may be applicable).

Spending money is not included.

All prize packages must be booked on or before 10 June 2022 and taken within twelve (12) months of being awarded.  In the event that travel restrictions are in place during this period that prevent travel to the Northern Territory, the prize package must be taken within 6 months after all travel restrictions are lifted in the jurisdictions between the winners and the Northern Territory.

21. Can I decide who I book my prize package through?

Winners can book their packages through either one of the NT’s visitor information centres - Tourism Top End and Tourism Central Australia.  The voucher must be used in one transaction.

Vouchers will be provided to winners to redeem online. Winners can select their preferred airline – Jetstar, Qantas or Virgin.
 

Page last updated on 29 September 2021